You know from my 2 previous entries that I was not a happy camper.  I was throughly disappointed that the program, that I was looking forward to using, caused my computer to crash.  

After only a couple of hours of notifying the owner of the program, I found an email from Paypal stating that there was a refund.  When I went to my Yahoo account there was a letter from the owner apolgizing for any inconvience that I may have experienced.  He/She posed a couple of questions that I will be asking my computer guys on Monday, but I have to tell you.

As upset as I have been over the last couple of days, I can Breathe.  Patience they say is a virtue.  One sadly I don't always posses.  The mere fact that I got a response (and not a form letter), makes me feel much better.  You see, they showed what I believe is so important and one of the very things I will be talking about at my site: CUSTOMER SERVICE.  You are as good as your Customer Service.

To many times you deal with people and then they leave you high and dry.  It's nice to deal with people with integrity.  It makes experience on the Internet so much more pleasureable.  I believe that if you want to have a following and make a difference in your business - you have to show that your Customer Service manners are an important part of your business - not just trying to sell your product - You have to Sell People on YOU.

Well it's nice to have a happy ending.  I can honestly say that I have written by to the owner letting them know that I have another program of theirs and have had no problem with it and because of the quick response with this particular problem  -  that I would have no problem looking into more of their product, but as I mentioned in the last entry - I will do more investigation on ANY program I may be interested.  It is better to be Safe than Sorry.

Well I'm out of here at least until next time.  "Sit Back and Just Breathe"

Teresa Rothove

www.newbiestopro.com

www.teresarothove.ws