| Tech Support
You hear a lot of horror stories from people who work tech support
about people who insist that their cup holder worked fine until they were told to put a CD in there
Or the people who swear that their connections are done right and wondering why they can't see when they have their monitor plugged into the serial port
What a lot of people miss is when people who know the tricks
Who know what debug, chkdsk and fdisk do
They know how to set DOS partitions How to edit the registry
But they have come across a problem that nothing is working on
They go online and do the research looking at various boards and forums doing everything A-Z to end up with nothing
This is when the company shows it's true idiocy when confronted with a truly hard problem.
When they are faced with the "Oh that would never happen" situation
What happens then is a lot of stuttering with the caller being transfered like a hot potato so that the tech support operator can go back to feeling superior when someone calls to ask Why its called a mouse? |